GBS’s two Network Operations Centers (Dubai/Abu Dhabi) monitor all networks and operations, offering dedicated customer service and support for end-customers and users. With direct access to technical field engineers trained to troubleshoot any issues in real-time, we reduce downtime to keep your business operations running smoothly. Operators provide regular updates and releases as and when needed taking feedback from clients to enhance our platforms’ efficacy.
Cloud Managed Services
The cloud has a lot to offer, but much like every new innovation, users should tread carefully. At GBS, we prove that venturing into the cloud with a partner who has the right expertise is an opportunity to streamline business and optimize costs while remaining agile. Our Cloud Computing solutions are tailored to suit your company’s business transformation goals. Our partnerships with leading tech-vendors allows us to drive the operational efficiencies of the cloud at lower costs.
We allow customers to realize the benefits of ICT scalability, agility, availability, and, crucially - security.
The core focus of many organizations is to have end-to-end service delivery, along with Service Desk solutions and operations contribute to a seamless Single Point of Contact for all ICT related incidents. GBS has invested in developing a Service Management hub for our clients’ ICT incidents, problems, changes and requests.
The GBS Service Desk is more than a traditional help/call desk. It allows customers a single view of all incidents and proactively manages the ICT environment, which acts as a Service Management Hub for our customers. GBS can offer Service Desk solutions from small to large and complex environments while providing the necessary ITIL disciplines associated with the services.
Computing and Database
We monitor and manage your storage and backup, server platforms, databases, middleware and networks, monitoring performance to make sure you always have the capacity needed for maximum availability of your network at all times. Our modular service can be adapted to suit your needs and budget.
Business applications must deliver increased performance at a controllable cost, including faster time to provision new and enhanced services to your workforce and clients, in order to improve your productivity and business’ growth. To support such business requirements, GBS delivers applications and systems integration services in combination with our trusted technology alliances and partners.
Network and Communication
Optimize your web and application hosting performance with 100% uptime-reliable network services which not only offer great value but also offer 24-7 direct access to support.
Managed Security Services
GBS’ Managed Security Services provide your business with remote monitoring and management of your mission-critical network infrastructures like firewalls, switches, routers and wireless access points. We can proactively manage your existing infrastructures or recommend a best-in-class solution that meets your organization’s needs. Our team can continuously monitor and manage your environment, alerting you to threats and taking immediate action where necessary. We can also help you understand how the breaches occurred.
Cross Functional Services
GBS provides a selection of cross-functional services that take on the full scale of an organization's digital communications infrastructure requirements. We deliver high-quality, cost-effective solutions that support your organization's strategy by applying industry best practices and methods proven by our customers’ success.
Achieving long-term cost savings, improved ICT performance and increased flexibility, while reducing risk is the ultimate goal of a data center.
GBS’ Data Centre solutions allow your organization to optimize its data center environment, meeting current and future business requirements. GBS has designed, provisioned and deployed major data center solutions and integrated systems to provide an optimal level of performance.
The core strength of GBS is encapsulated in our vast experience across data center technology solutions for organizations spanning various industries. Our solutions range from Compute, Storage, Network and Back Up, to Archiving, Virtualization, Automation and Security.
Managed Applications services
Business applications must deliver increased performance at a controllable cost, including faster time to provision new and enhanced services to your workforce and clients, in order to improve your productivity and business’ growth. To support such business requirements GBS delivers applications and systems integration services in collaboration with our trusted technology alliances and partners.